Terms and Conditions

On the EUROLED.LV website, all prices are indicated in euro currency with value added tax. The cost of the product delivery service is not included in the specified product price. Prices for products may change at the discretion of EUROLED.LV.

EUROLED.LV ensures the delivery of goods in Latvia, in accordance with the concluded cooperation agreement with the delivery service provider. The product must reach the addressee within 2-5 working days from the moment of dispatch, depending on the receiving address. If the delivery of the product begins to be delayed, send an e-mail to info@euroled.lv, specifying the order number.

EUROLED.LV treats with great responsibility the private information that our customers entrust to us when placing orders or registering on the EUROLED.LV website.
Information that needs to be provided when placing orders and/or registering is: name, surname or name of legal entity; address of the customer; Delivery address; phone number, email address. Your personal information will be used to:
● send an electronic order confirmation to the e-mail address you specified;
● send the prepared product to the address specified by you;
● contact you if it is necessary to clarify the details of the order;
● perform order analysis for higher service provision;
● inform you about the latest product offers.

EUROLED.LV guarantees that it will not disclose the private information you provide to a third party, except in cases where it is requested by a court order or when a situation arises where fraudulent or criminal intent must be prevented.

1. General regulations
1.1. These rules (hereinafter referred to as the Rules) determine the procedure for paying for the services of SIA "SHEVLAD" on the website www.euroled.lv (hereinafter referred to as the website) and the return of payments to the recipient of the service (hereinafter referred to as the Client).
1.2. By using the website and/or paying for services on the website, the Customer agrees to comply with the rules mentioned below.
2. Indication and protection of personal data, responsibility
2.1..The client is aware of and assumes full responsibility for providing true information when paying for the service. Providing incorrect or false information during the service payment process may result in the Customer being refused service. SIA "SHEVLAD" is not responsible for the inaccuracy or falsity of the Customer's payment card data.
2.2. The Client agrees that all information related to personal data and necessary for payment of services will be processed in accordance with the Personal Data Protection Law and all personal data provided by the Client will be used exclusively for the provision of the service.
2.3. The customer's specified payment card data and passwords for access to the money account will be used only to the extent to ensure the payment of services in accordance with the international regulations of bank payment card organizations and the laws and regulations of the Republic of Latvia, which regulate the work requirements of financial institutions. SIA "SHEVLAD" does not have available and visible payment card data used in transactions made by Customers.
3. Service payment and receipt procedure
3.1. In order to receive the service of SIA "SHEVLAD", the Customer pays for the services on the website of SIA "SHEVLAD", choosing the relevant service and entering the data required for payment.
3.2. To perform the transaction, Customers are redirected to a secure shopping environment, where the payment card owner enters the card's identification data and passwords at the time of payment. Payment time is limited, payment must be made within 10 minutes from the start of payment.
3.3. Payment for the service is made with VISA, VISA Electron and MasterCard payment cards issued by the bank or through the SWEDBANK banklink system.
3.4. When paying for services on the website, no commission fee is applied to the service fee.
3.5. After successful payment of the service, the Customer receives information about the payment made and the time of service execution to the specified or registered (for registered Customers) e-mail.
3.6. The Customer can receive the paid service at the time specified in the e-mail, by arriving in person at the selected EUROLED.LV branch or at the specified address, using delivery.
4. Terms and conditions of service payment
4.1. On the EUROLED.LV website, you can pay for services, the amount of which starts from 3.00 Eur. Services whose amount does not reach EUR 3.00 can only be paid for at EUROLED.LV branches at the time of receiving the order.

5. Cancellation of service and payment return procedure

5.1. www.euroled.lv buyer ("Buyer"), who is a consumer (natural person), has the right, without giving reasons, within 14 (fourteen) days to withdraw from the contract ("Agreement") concluded between the Buyer and SIA "SHEVLAD" ("Seller") for the purchase of goods ("Products") in the online store at www.euroled.lv.

5.2. The period for exercising the right of withdrawal expires after 14 days, starting from the day of receipt of the Product. If the Buyer has ordered several Goods in one order, which are delivered separately, the deadline for exercising the right of withdrawal is from the day when the Buyer or a third party other than the carrier and indicated by the Buyer has received the last Goods. If the Product consisting of several batches or parts is delivered, the deadline for exercising the right of withdrawal is from the day when the Buyer or a third party other than the carrier and indicated by the Buyer has received the last batch or part of the Product. For contracts for regular delivery of Goods, the deadline for exercising the right of withdrawal is from the day when the Buyer or a third party other than the carrier and indicated by the Buyer has received the first item. If the end of the term falls on an "officially" designated holiday in the country, the right of withdrawal can be exercised until the working day following the end date of the said term (including it).

5.3. In order to exercise the right of withdrawal, the Buyer must inform the Seller of the decision to withdraw from the Agreement by filling out the "PURCHASE RETURN" application in your profile, sending or submitting a relevant written notice in free form (WORD format; PDF format), which would include the Buyer's notice of withdrawal from the Agreement, or by completing an opt-out form. A notice of withdrawal from the Agreement or a withdrawal form can be submitted to the Seller's customer service centers (addresses are available in the online store at www.euroled.lv) or sent electronically to the e-mail address: info@euroled.lv. Upon receiving the Buyer's notification electronically, the Seller immediately sends the Buyer confirmation of receipt of the notification to the Buyer's e-mail.

5.4. In order for the deadline for the right of withdrawal to be respected, it is sufficient if the Buyer submits or sends his notification about the exercise of the right of withdrawal to the Seller before the expiry of the right of withdrawal.

Consequences of exercising the right of withdrawal

5.5. If the Buyer withdraws from the Contract, the Seller will refund all money paid for the Product, including delivery costs (except for additional costs incurred because the Buyer chose a delivery method other than the cheapest standard delivery method offered by the Seller), without undue delay and in any case no later than as within 14 days from the day the Seller was informed of the Buyer's decision to withdraw from the Agreement. If only a part of the Goods is returned, the delivery costs will be refunded only if, and only to the extent, the remaining Goods of the same order, if purchased separately, would be charged a lower rate than the tariff charged if the Goods were purchased together with the Goods being returned , which is equal to the specified tariff difference.

5.6. The refund is made using the same means of payment that the customer used in the transaction in the notice of withdrawal from the Agreement or the bank account specified in the withdrawal form, within 14 days from the date of receipt of the application. In any case, no fee will be charged to the Buyer in connection with the refund.

5.7. The Seller has the right to withhold the refund to the Buyer until the Seller has received the Product or the Buyer has provided the Seller with confirmation that the Product has been returned, depending on which action has been taken earlier.

5.8. The Buyer shall immediately, but no later than within 14 (fourteen) days after submitting or sending to the Seller a cancellation form or a notice on exercising the right of cancellation, return or hand over the Goods to the Seller at the customer service centers (addresses are available in the online store at www.euroled.lv) or to a person authorized by the Seller to accept the Goods. The deadline will be considered met if the Buyer hands over or sends the Goods to the Seller before the expiry of the 14 (fourteen) day deadline. The buyer bears the cost of returning the Product.

5.9. The Buyer is responsible for the decrease in the value of the Product, if the Product is used for a purpose other than to determine the nature, characteristics and operation of the Product during the exercise of the right of withdrawal. The product can be used for testing purposes to the extent that it would be possible to do so in the store.

6. Other issues
6.1. EUROLED.LV sends all notifications to the Customer's specified or registered e-mail address.
6.2. The client addresses EUROLED.LV with all notifications and questions using one of the following methods of communication: – using the Feedback and suggestions section of www.EUROLED.LV; – e-mail info@EUROLED.LV; – phone +371 28888839; – in person at the EUROLED.LV office or any of the branches.

Please submit a complaint about the availability or quality of goods electronically, by sending it to the electronic mail address office@euroled.lv, or in writing, by sending it to the address SIA SHEVLAD, J.Vācieša iela 7-16, Riga, LV-1021. The complaint will be considered within 10 working days from the day of receipt of the complaint, with a reply sent to the contact address specified in the complaint.

If the complaint is recognized as unfounded and you do not agree to the recognition of the complaint as unfounded, you have the right to use the alternative dispute resolution options provided for in the regulatory enactments by submitting a written application to the seller of the goods for out-of-court dispute resolution, stating:

- Name, surname, contact information;

- Date of submission of the application;

- The nature of the dispute, the claims and their justification.

Information on out-of-court dispute resolution options and out-of-court dispute resolvers:

https://www.ptac.gov.lv/lv/content/stridu-risinasanas-process

https://www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze

Online dispute resolution information:

You can use the online dispute resolution platform https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage to submit a complaint to an independent dispute resolution body structure.

Remember that:

  It is better to make your application to the entrepreneur in writing (on paper or electronically), because the existence of a written application is necessary to apply to the Consumer Rights Protection Center or the Consumer Disputes Resolution Commission;

The seller/service provider, upon receiving a written application, has the right to demand that the sold item be presented or handed over to him. This is necessary so that the entrepreneur can verify the existence of the defect, find out its cause, hand over the product to the service center, etc.