In cases provided by law, SIA may transfer information to third parties and may use external services to ensure more efficient performance of its functions (for example: delivery of goods);
SIA does not transfer your Personal Data to third countries.
To obtain information about the personal data that SIA processes for you, you must submit a request: • in writing, by submitting it to the SIA office in Riga, Lubānas 78, LV-1073, presenting an identity document;
The data subject has the right to demand the deletion of personal data, restriction of the processing of personal data, object to the processing of personal data, demand the correction of personal data in accordance with the provisions of the Regulation.
SIA contacts the data subject using the contact information provided by the data subject (telephone number, email address, residential address).
If you believe that your right to privacy has been violated, you can file a complaint with a data controller.
Right to withdraw consent
If the processing of personal data has begun and is taking place in accordance with the consent of the data subject, the data subject has the right to withdraw it by sending a response to the e-mail address: info@euroled.lv
The withdrawal of consent does not affect the processing of data carried out at the time when the consent of the Client was in force.
The withdrawal of consent cannot stop the processing of data carried out on other legal grounds.
Period of storage of personal data
SIA stores personal data in accordance with the established purposes for processing personal data and the requirements of regulatory enactments, as long as at least one of the following criteria exists:
as long as SIA can pursue its legitimate interests in accordance with the procedures established by external regulations;
while SIA has a legal obligation to keep data in accordance with regulations;
while the consent of the data subject to the relevant processing of personal data is valid, unless there is another legal basis for data processing.
As a general rule, SIA has the right to retain your personal data for 10 years after the termination of the business relationship, unless regulations specify a different retention period for your personal data. SIA complies with this general retention period for customer personal data in order to:
respond to questions or complaints or show that SIA has fulfilled its obligations to you in good faith;
conduct SIA internal research (for example, changing customer habits);
comply with the requirements of regulatory enactments providing for the storage of various types of documentary material.
After the retention period has expired, your personal data is securely destroyed.
What are the possible consequences if you choose not to provide your personal data (or other information) at the request of SIA?
SIA may need to obtain your personal data (or other information) to comply with a regulation, your requirements or in order for SIA to enter into or perform a contract with you.
If you choose not to provide information requested by SIA (including personal data), this may limit the ability of SIA to perform a contract with you or delay or prevent SIA from fulfilling its legal obligations in accordance with the requirements of regulations.
If your decision to not provide information (including personal data) requested by SIA results in SIA being unable to enforce policies related to compliance and servicing your transactions, SIA will most likely stop providing services to you.
SIA will inform you in advance of the purposes of the processing of personal data, as well as separately explain whether you are required to provide this additional personal data (or other information) and how this will affect the provision of services to you.
What are your rights regarding the processing of your personal data?
You have the right to access and transfer your personal data;
You have the opportunity to receive additional information about the processing of your personal data, regardless of what information you already have;
You have the opportunity to receive a copy of your personal data processed by SIA in electronic format;
SIA is not obliged to provide the client with copies of existing SIA documents, and SIA does not provide the client with information containing data of third parties.
SIA may provide a copy of your personal data in electronic format, which you can reuse, incl. transfer it to other organizations yourself or ask SIA to transfer it.
About the correction and/or deletion of your personal data
You have the opportunity to correct your personal data if it has changed or if you have reason to believe that your personal data processed by SIA is inaccurate;
You are responsible for ensuring that the personal data (or other information) you provide is correct and that you provide SIA with accurate and up-to-date information about yourself.
SIA does not have the right to correct customer personal data in its sole discretion, nor does SIA have the right to search for customer personal data in third party databases in order to keep its customer databases accurate and up to date.
You have the option to ask SIA to delete your personal data, and SIA will do so if that personal data is no longer needed by SIA in connection with the purposes for which it was collected or otherwise processed.
SIA will not be able to delete the client's personal data if the regulatory enactments provide for a mandatory legal obligation to store such personal data, or if the legitimate interests of SIA are more important than violation of the client's rights, without deleting personal data, limit the processing of their personal data.
You have the option to ask SIA to restrict the processing of your personal data (or restrict certain processing activities), which means that your personal data may only be stored or processed by SIA for the exercise, exercise or defense of legal claims by SIA.
You have the right to restrict the processing of your personal data if:
they are not accurate
they are processed illegally, but you do not want to delete them,
their processing is no longer required, but you wish to assert, exercise or defend your legal claims,
You have already exercised your right to object to the processing of your personal data, but you expect SIA to assess whether SIA has the right to further process your personal data based on the legitimate interests of SIA or a third party.
You have the opportunity to object to the processing of your personal data if it is based on the legitimate interests of SIA or a third party and your rights, interests and freedoms are more important than such legitimate interests of SIA or a third party;
You have the opportunity to object to the processing of your personal data for marketing purposes (direct marketing).
How SIA processes your personal data for marketing purposes, incl. preparing commercial offers for you?
SIA conducts marketing activities to inform you about SIA's services, products or special offers prepared specifically for your needs (including various lotteries, promotions or similar events).
As part of its marketing activities, SIA may also conduct surveys to find out your assessment of the quality of services provided by SIA or the suitability of products offered by SIA to your needs.
As part of marketing activities, SIA processes your personal data (or other information) that you provide to SIA yourself, that SIA provides to cooperation partners, or that SIA receives when you use SIA services or products (for example, using the website or online resources ). shop).
SIA may use information (including personal data) obtained from marketing activities for research and evaluation purposes to form SIA's opinion on which SIA services or products may be of interest to you and may be suitable for you.
As part of its marketing activities, SIA may use a method called "profiling for marketing purposes", i.e. accounting, analysis and forecasting of actions performed by customers using the following categories of personal data:
basic personal data - name, surname, date of birth, language of communication, contact information (telephone number, address, e-mail address);
personal data characterizing behavior and habits - used SIA products or types of services and habits of their use;
financial data - information about payments when issuing invoices for payment for goods.
SIA may use your personal information to send you commercial offers if you have given SIA consent to commercial communication or if SIA has a legitimate interest in such communication.
In commercial communications, SIA's legitimate interest is formed by SIA's business or commercial interests, which are based on a legitimate and legitimate intent to use your information - that intent must not conflict with your interests.
SIA highly appreciates and will always be grateful if you consented to the processing of your personal data for marketing purposes (for commercial communication with SIA), because in this way you help SIA create better services and more competitive products.
However, if you change your choice, you can always opt out of commercial communications in one of the following ways:
by submitting a paper application at any SIA store;
sending an order electronically by e-mail;
by placing an order by phone by contacting SIA.
For example, as part of a marketing event, SIA may create customer groups using automated systems, which are then used to research and understand customer needs and make decisions. The foregoing will help expand the range of services, services and offerings for different customer segments, as well as tailor the commercial communication that SIA displays on its own and other websites and mobile applications, including in the media.
Do you have the right to file a petition or complaint?
SIA is the controller of your personal data. To demonstrate that SIA is processing your personal data lawfully, fairly and transparently, SIA has established and maintains a reporting system based on:
timely informing customers about the processing of personal data and the exercise of customer access rights;
conducting an impact assessment of the processing of personal data, if the planned actions related to the processing of personal data may pose a high risk to your rights and freedoms;
timely detection and comprehensive investigation of security incidents related to the protection of personal data, as well as reporting violations of personal data protection to the State Data Inspectorate and customers;
regular training of SIA employees;
If you have filed a complaint, the complaint will be reviewed by a board member of SIA. By the decision of the SIA Board, a permanent collegiate institution was established, which in its work is guided by the SIA regulatory documents, the current regulatory enactments of the Republic of Latvia, the valid binding legal acts of the European Union (regulations, directives, decisions, judicial practice), recommendations and recommendations of the Data State Inspectorate, European directives , recommendations and best practices of the Data Protection Board.
In addition to the above, you have the right to file a complaint with the State Data Inspectorate about the compliance of SIA's activities in the processing of personal data with the requirements of the laws and regulations in the field of personal data protection. The complaint is submitted to the Data State Inspectorate in the following form:
by placing the Data in the mailbox of the State Inspectorate at Blaumana Street 11/13, Riga, 1st floor;
by sending it electronically (signed with a secure electronic signature in accordance with Article 1, paragraph 2 of the Law on Electronic Documents) to the e-mail address info@dvi.gov.lv;
by post at Blaumana street 11/13-15, Riga, LV-1011
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