Shipping and payments

If you have chosen to receive the item(s) in store, the item(s) are available for immediate pickup, unless the item(s) are on back order. The item(s) are only available for collection after confirmation, unless you have been contacted by a manager and have agreed otherwise. We will notify you about the receipt of the product by e-mail or SMS. We look forward to receiving your order within 7 calendar days. After these deadlines, the order will be cancelled.

To receive the order, you must have an identity document and the order number with you. If your order will be received by another person, when completing the order, indicate them as the recipient. And if the buyer is a legal entity, a power of attorney must be present.

The "Venipak" courier will deliver the product(s) to your specified address. We want to ensure that the goods will be delivered promptly, so we ask you to specify additional data in the information field that can facilitate the delivery of the goods, such as: lockable staircase, security code, lockable gate, need to call, etc.
Price fluctuation depends on weight and delivery region.

Venipak Pickup points and parcel lockers - they are available in places convenient for you, in shops, service centers, DUS Virši, as well as on the streets (parcel lockers). Pickup points are open both on weekdays and weekends. Maximum package size 39.5x41x61 cm, weight 30 kg.

DPD Parcel lockers - Pickup Station - Delivery is provided by DPD. Pickup provides flexible service options, including sending or receiving your package through Paku Skapi, available 24 hours a day, seven days a week.

Shipment storage time 5 days.

Dimensions of parcel cabinets (height x width x depth cm)
XS - 8 x 18 x 61 cm
S - 8 x 43 x 61 cm
M - 17 x 43 x 61 cm
L - 36 x 43 x 61 cm

Delivery to Omniva parcels - a network of self-service parcels.

• Maximum permissible weight - 30 kg

• Dimensions must not exceed: 39 cm x 38 cm x 64 cm

Options of the shipment terminal:

• Shipment storage time - 7 days

• Online tracking of shipments

• Informing the recipient about the arrival of the shipment via text message and/or e-mail

• The maximum shipment weight is 30 kg

• Maximum size 39 cm x 38 cm x 64 cm