Warranty Conditions | EUROLED.LV

General provisions.

1. SIA "Shevlad", (hereinafter the Seller), legal address: J.Vācieša Street 7-16, Rīga, LV-1021, Latvia, for the goods purchased in the stores (hereinafter - the Product), the compliance of the goods provided by law with the terms of the contract is ensured (hereinafter - Warranty): If the product is purchased by the Consumer (a natural person who purchases the product for a purpose that is not related to his economic or professional activity), then the Warranty is valid for 24 months (two years) from the date of delivery of the Product by the Law on the Protection of Consumer Rights.

If the Product is purchased by a legal entity (a person who purchases the product for a purpose related to its economic or professional activity) or a natural person who carries out economic activity and purchases the Product to use it in economic activity, and the Product is not prohibited from being used for economic or professional purposes operation, then the Seller sets a 12-month Warranty from the date of delivery of the Product. This provision does not reduce the manufacturer's warranty period for legal entities, which is provided after 12 months by the manufacturer's or distributor's authorized service center (hereinafter - Service).

2. The consumer's subjective opinion about the product, its characteristics, or its performance (like, dislike) cannot serve as a basis for considering that the product does not comply with the terms of the contract.

3. The product may be subject to a manufacturer's warranty, which may be longer than specified in these terms. When using the warranty provided by the manufacturer, these warranty terms must be followed, as well as the warranty validity and usage conditions defined by the manufacturer.

4. Any Warranty is valid only if the Buyer can present a document confirming the transaction (check or delivery note), and the Buyer has used the Product by the Product's instructions for use and has acted according to the terms of the Warranty.

5. For Products for which the product's user manual or other attached document states that the Product must be installed by a professional, the Warranty is valid if the Buyer can present documents confirming the installation of such Product by a licensed service or a qualified specialist.

6. The consumer can file a claim for a product that does not comply with the contract by submitting a claim application to the Seller within two months from the day he discovered the product's non-compliance with the terms of the contract.

7. A legal entity or an economic operator may apply for a warranty claim within 4 weeks from the day he discovered a defect or damage to the Product.

8. The warranty does not apply to the accessories (accumulators, batteries, connecting wires, light bulbs, fuses, filters, and other components) included in the Product set, which are subject to natural wear and tear during operation or whose periodic replacement is provided for in the terms of use or is reasonably expected, taking into account normal functionality of the goods.

9. The warranty is not applicable in cases where the damage or defect of the Product is due to the following reasons:

The product has been used for purposes other than those intended by the manufacturer;
Natural wear and tear has occurred (for example, battery resources, batteries, etc.);
The reason for the occurrence of non-conformities is inadequate installation, assembly, or installation;
The reason for the occurrence of non-conformities is inadequate preparation of the Product for work or operation (including mechanical damage), not following the instructions of the Product Manufacturer in the Product instructions or the Product description;
Damage from falls, unless the Product Manufacturer has specifically stated that the Product is safe against falls;
Unauthorized repair performed (for example, open case, disassembled parts of the Product, mechanisms, etc.), which is not intended to be performed in the daily operation of the Product, and was performed by a person who is not a representative of the Service;
It is found that the Product manufacturer's warranty seal or serial number is damaged;
Using non-standard power supply units, accessories, and spare parts, that have not been certified by the manufacturer for use with the specified Product, and if this has caused damage to this Product;
Used pirated or inappropriate software for the SMART line;
Regular service maintenance has not been performed (for goods that require it);
Timely replacement of the worn elements has not been carried out, which has caused further damage to the Product;
The product has been exposed to environmental influences not foreseen in the instructions (inappropriate temperature, humidity, natural elements - lightning, fire, flood, etc., and foreign objects - liquids, insects, etc., getting into its parts);
The Product was used for economic or professional activity, but such use of the Product is not specified in the Product instructions or Product description;
The product was already used after the defect or damage was detected and the use of such product caused further defects or damage.

Procedure for delivery of goods for non-conformity assessment.

Diagnostics and repair of the product are provided through the Service in Latvia and outside of it. If the Service is located outside of Latvia, the Seller ensures the delivery of the Product from the store to the Service and back.

Product acceptance points to which the Buyer must deliver the Product:

EUROLED.LV store at Lubānas Street 78, Riga
If the Product is bulky or heavier than 10 kg, but lighter than 20 kg, the Product can be delivered to the Service or the Seller through Latvian Post - the Buyer at the Seller's expense.
If the Product is bulky or heavier than 20 kg, delivery of the Product to the Service or the Seller is carried out in agreement with the Seller - the Buyer at the Seller's expense.
If for objective reasons (the Product is installed, built-in, etc.) it is not possible to deliver the Product to one of the Seller's stores or Services, then the Parties will negotiate the procedure for conducting diagnostics.

When handing over the Product to the Seller or Service, the product must:

Complete set, which is an integral part of evaluating the product's non-conformity. Incomplete assembly of the product may serve as a reason for refusal to accept the product,
Packaged, which allows the product to be safely transported to the Service, reducing the chances of visual and mechanical damage.

When handing over the Product to the Seller, the Product Acceptance/Delivery Act is filled out and signed on both sides, which indicates information about the product, its assembly, and visual condition at the time of its delivery, as well as a precise description of the product's defect and/or its manifestations.

The seller undertakes to eliminate the non-conformity of the Product or provide another solution as soon as possible, but no longer than 30 days if the Service is located in Latvia or 45 days if the Warranty is serviced in a Service outside Latvia.

If the Product Service detects manufacturing discrepancies, they are eliminated (the Product is repaired) free of charge.

If it is not possible to eliminate inconsistencies with the Product or it is not proportionate, the Buyer has the right to request that the Product be exchanged for the same product or another product from the range of products available in the Seller's stores, paying an additional price difference, if any.

If the Buyer has chosen to change the Product, the Warranty of the new Product is valid from the day of delivery of the old Product, extending it for a period equal to the number of days when the Seller accepted the Product from the Buyer until the day when the Seller sent a notification to the Buyer about receiving the Product.

If it is not possible to eliminate non-compliance of the Product with the terms of the contract, and the Buyer does not choose to exchange the product, then the Buyer has the right to request a refund of the amount of money paid for the Product. In this case, the Seller, when calculating the amount of money to be refunded, following the fifth part of Article 28 of the Consumer Rights Protection Law, may take into account the wear and tear of the Product or the benefit that the Buyer received when using the Product.

The Buyer is obliged to pick up the Product from the Seller within 14 (fourteen) days, counting from the day when the Buyer has received the notification of receipt of the Product,

After 3 months from the day the Buyer receives the notification of receipt of the Product, the Seller takes possession of the Product and disposes of it. The cost of disposal of the product, if any, must be borne by the Buyer at the Seller's request.